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Shopping Guide


A secure and promising online shopping platform by Shun Hing Electric Service Centre Ltd. (hereinafter 'SHESC', 'the company', 'us', 'we' or 'our') is now available at Shun Hing Electric Service Centre Ltd. eShop website (hereinafter 「eShop」)! With Secure Sockets Layer (SSL) for message encryption, all information transmission is secured and kept confidential when you order at eshop.shunhing-service.com.

IMPORTANT Note: eShop only accepts Visa and Mastercard for online payment.

 

Order Procedures

 

Step 1: Select Product
Select the item you would like to order and press 「Add to cart」. After item has been added to cart, you may adjust order quantity.

You can either choose to 「Continue shopping」 or 「Checkout」to proceed payment.


Step 2: Customer Information
Enter you personal information and accept terms and conditions.

 

Step 3: Select pick up point
Select pick up point and verify your personal information is correct.

SHESC has appointed S.F Express (Hong Kong) Limited 「S.F Express」 as the logistic company to deliver the products to the S.F Express Service Centers and S.F Stores for customer pick up.

Please visit the following websites to know more about the locations and the opening hours of S.F. Express Service Centers and S.F Stores

S.F Express Service Centers: www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address

S.F Stores: www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/

 

Step 4-: Confirmation
Please verify the product purchased, personal information and pick up point.

After confirming the information, choose「Credit Card」method to proceed payment.


Step 5: Payment
Read the important notice and press 「Confirm and continue checkout」if you confirm your order. Once “Confirm and continue checkout” is pressed, you will be connected to a Secure Payment Page operated by Joint Electronic Teller Services Ltd (hereinafter 「MPGS」). Your payment instruction will be securely transmitted to the bank for authorisation.

MPGS payment website supports 'Verified by Visa' and 「Mastercard SecureCode」. You might be required to enter a password for authentication to your card issuing bank.

Please contact your card issuing bank for service details.

Step 6: Complete
Order is completed. You will receive a confirmation email shortly. In the case of not receiving a confirmation email from eShop, please contact shesc_eshop@shunhinggroup.com. .

Pick-up Service

Pick-up from S.F Express Store / S.F Express Service Centre details
Service Charge: HK$40 for each service 
Estimated Delivery Time: within 3-4 working days
Coverage Area: Hong Kong S.F. Express outlets
Pick-up from SHESC Customer Service Centre or Service Station details
Service Charge: Free
Estimated Delivery Time:
SHESC Customer Service Centre or Service Station (Hong Kong): Within 5 working days
PanaShop (Macau): Within 7-14 working days
Remark: When your parcel is ready for collection, SMS will be sent out. The parcel is required to be picked up within 5 days upon notice.

Contact Us

Should you have any queries for our products and transaction procedures, please WhatsApp us at (852) 6803 7484 or call us at (852) 2406 5666 or email to shesc_eshop@shunhinggroup.com .



We may amend this shopping guide without prior notice. Please review the contents in the eShop website periodically.

In case of dispute, Shun Hing Electric Service Centre Ltd. reserves the right for final decision.

In case there is any inconsistency or conflict between the English and Chinese version of this shopping guide, the English version shall prevail.

 
Shun Hing Electric Service Centre Ltd.

Delivery by S.F. Express

  • Free delivery will be provided for each purchase of HK$300 or above.
  • If order amount is less than HK$300, additional delivery charge is HK$50 for each delivery service.
  • All delivery services of outlying islands# are charged HK$50.
  • Estimated delivery time is within 7 working days.
  • All delivery services are available in Hong Kong only, except for closed areas and unlisted outlying islands locations.
  • Extra days may be required for local holidays, weekends or promotion period.

#Outlying Islands refer to these exact locations only: Lantau Island, Yat Tung Estate North, Yat Tung Estate South, Tung Chung North, Tung Chung South, Discovery Bay, Peng Chau, Hei Ling Chau, Lamma Island, Po Toi Island, Cheung Chau South, Cheung Chau North

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Delivery by Hongkong Post Ordinary Packet

  • The delivery charge is HK$10 for order amount less than HK$100 and shipping weight less than 100g.
  • Estimated delivery time is within 7 working days.
  • All delivery services are available in Hong Kong only.

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Pick-up from S.F. Express outlets

  • Service Charge: HK$40 for each order.
  • Estimated delivery time is within 3-4 working days.
  • All services are available in Hong Kong only.
  • SMS notice will be sent out when parcel is arrived at the selected S.F. Express outlet. Please show the SMS upon the pick-up.
  • Customers shall collect the products within 5 working days after receiving our collection notification. Otherwise, the products will return to SHESC Headquarter, a storage fee of HK$20 per product per day will be charged and customers should collect the products at Kwai Chung SHESC Customer Service Centre. The order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

Please refer to S.F. Express outlet locations for details.

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Pick-up from SHESC Customer Service Centre or Service Station

  • Free of charge.
  • Estimated delivery time is within 3-4 working days.
  • You will receive notification by email/SMS when order is arrived at the selected Shun Hing Customer Centre or Service Station. 
  • Customers shall collect the products within 5 working days after receiving our collection notification. Otherwise, the products will return to SHESC Headquarter, a storage fee of HK$20 per product per day will be charged and customers should collect the products at Kwai Chung SHESC Customer Service Centre. The order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

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Delivery by Shun Hing Logistics

  • Free delivery will be provided for purchase of selected products.
  • Extra service charge shall be paid to Shun Hing Logistics Co., Ltd.
  • Estimated delivery time is within 7 working days once the order is confirmed.
  • All delivery service should be within Hong Kong (except for closed areas and designated outlying islands locations#).
  • Extra days may be required for local holidays, weekends or promotion period.
  • For any inquiries, please call Shun Hing Customer Service Hotline at 2408 1881.
  • Shun Hing Logistics Co., Ltd. reserves the right to update the terms and conditions of appliances’ delivery service at any time with or without prior notice. In case of dispute, Shun Hing Logistics Co., Ltd. reserves the right for final decision.

#Not suitable for delivery service to: Lantau Island, Peng Chau, Hei Ling Chau, Lamma Island, Po Toi Island, Cheung Chau

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Selected Products

AUDIO VISUAL

VIERA TV, Blu-ray Player, Sound Bar, Micro HiFi

 AIR CONDITIONER

Window Type Air Conditioner, Split Type Air Conditioner, Window-Split Type Air Conditioner

 KICHEN APPLIANCES

Warm Jar, Rice Cooker (Specific Models), Microwave Oven, Bread Maker, IH Cooker, Electronic Pressure Cooker, Blender (Specific Models)
HEALTH

Massage Lounger

 HOME APPLIANCES

Washing Machine, Clothes Dryer, Refrigerator, Electric Fan (Specific Models), Air Purifier, Dehumidifier, Vacuum Cleaner (Specific Models)

 SPECIAL PRODUCTS

Dishwasher, Alkaline Ionizer, Water Purifier, Range Hood, Hand Dryer, Thermo Ventilator, Toilet Seat

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Extra Service Charge

Item Service Area Charge for general appliances (Single Trip) Extra Charge for large appliances (80kg or above)(Single Trip) Remark
Disposal Charge Disposal of general used appliances HK$150 per item Negotiated separately Not Applicable
Additional Stair Charge If buildings are without lift or appliances can only be accessed through staircases of 3 floors or above, there will be additional delivery charge per floor HK$30 per floor for each item (Start counting from 3rd floor) Negotiated separately Delivery of goods and disposal of used appliances will be counted as two trips
Crossing Obstacles Charge There is a need to move appliances across obstacles such as washbasin, cabinet etc. HK$150 per item Negotiated separately Delivery of goods and disposal of used appliances will be counted as two trips
Remote Area Charge If the destination is not accessible by cars but accessible by carts only (distance between parking and building’s entrance to be 400m or above), surcharge is required HK$150 per item Negotiated separately Delivery of goods and disposal of used appliances will be counted as two trips

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