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Terms and Conditions

Shun Hing Electric Service Centre Ltd. (hereinafter ‘SHESC’, ‘the company’, ‘us’, ‘we’ or ‘our’) provides the content and services on this Shun Hing Electric Service Centre eShop website (hereinafter ‘eShop’). By accessing and purchasing in the eShop website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions as amended from time to time at our sole discretion.

 

1.   Order Verification

After receiving your order, we will check the information you provide for validity.We also verify the pricing, quantity and current stock status of the purchased products. We reserve the right to decline any order submitted and/or limit the product quantities purchased by you, without giving any reason. In the event that a product is out of stock, you will receive notification of order cancellation.

 

2.   Payment

After customers completed order details confirmation, the payment procedures will be processed in Stripe Online Payment Service and we will not capture user's credit card information in this process. Customers will only be charged when the order is successfully accepted.

 

3. Self Pick-up

3.1 Pick-up at SHESC Customer Service Centre or Service Station

3.1.1 We will send you an SMS to confirm collection of your order. For order enquiry, please call (852) 2406 5666 or by email shesc_eshop@shunhinggroup.com.

3.1.2 Customers shall collect the products within 14 working days after receiving our collection notification. Otherwise, the products will return to SHESC Headquarter, a storage fee of HK$20 per product per day will be charged and customers should collect the products at Kwai Chung SHESC Customer Service Centre. The order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

 

3.2   Pick-up at S.F.Express Service Centre or S.F. Store

3.2.1 S.F.Express will send you an SMS to notify you for order pick-up.

3.2.2 For S.F. Express order, please enter your waybill number (tracking code in shipping confirmation email) on S.F.Express website to track and trace your order delivery status. If you have any further enquiries, please contact S.F. Express customer service hotline at (852) 2730 0273.

3.2.3 If customers do not collect the products within the specific period provided by S.F. Express, the products will return to SHESC Headquarter, a storage fee of HK$20 per product per day will be charged and customers should collect the products at Kwai Chung SHESC Customer Service Centre. The order will be automatically cancelled and uncollected product will be discharged accordingly after one month and no refund will be made.

 

4. Not for resell

All products sold at eShop are for end-users only. All illegal purpose is prohibited. If we have any suspicion on the usage for the purchased items, SHESC reserves the right to cancel the transaction. 


5. No refund,no return or exchange of product

All items sold are non-refundable and non-returnable after the completion of payment procedures. No exchange for all accessories and consumables; for the electrical appliances, we guarantee the exchange of electrical appliances within 7 days of purchase if the product fails to meet manufacturer's standards according to our opinion. To qualify for exchange, the whole set of packing and accessories should be returned and that there must be no damage found on product. Customers must verify all the information, including product model, specification and price carefully before placing order. Should you need any assistance on product information, you can contact us at (852) 2406 5555 or email to shesc_eshop@shunhinggroup.com.


In case of dispute, Shun Hing Electric Service Centre Ltd. reserves the right for final decision.

 

In case there is any inconsistency or conflict between English and Chinese version of this terms and conditions, the English version shall prevail.

 

Shun Hing Electric Service Centre Ltd.